Introduction

Welcome to Taszen’s Customer Support. Our goal is to provide you with excellent service and assistance. By using our customer support services, you agree to adhere to these guidelines.

Service Availability

• Our customer support services are available during business hours specified on our website.
• Response times may vary depending on the nature and volume of inquiries.

Contact Methods

• You can reach our customer support team through email at info@taszen.com or by phone at [your phone number].
• Live chat support may also be available during specified hours.

Information Accuracy

• Please provide accurate and complete information when contacting us to help us assist you effectively.
• Misuse, including abusive language or behavior, will not be tolerated and may result in termination of support.

Privacy and Data Security

• We respect your privacy and handle your personal information in accordance with our Privacy Policy.
• Information shared during support interactions is kept confidential and used only for resolving your inquiries.

Issue Resolution

• We strive to resolve your issues promptly and to your satisfaction.
• If your issue requires escalation, we will inform you of the next steps and expected timelines.

Feedback and Suggestions

• Your feedback is valuable to us and helps us improve our services.
• Feel free to share your suggestions or concerns with us at any time.

Limitation of Liability

• Taszen is not liable for any indirect, incidental, or consequential damages arising from the use of our customer support services.

Changes to Guidelines

• We reserve the right to update these guidelines as needed. Any changes will be posted on our website.

Contact Us

If you have any questions about our Customer Support Guidelines, please contact us at info@taszen.com.